Growl Racing (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you purchase tickets, enter competitions, or interact with us online or at our events, including the Performance Pulse Expo, No Prep Battle, Meets, Merchandise Sales etc.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that is necessary to deliver our services, manage events, and communicate with you.
This may include:
- Contact details: Name, email address, phone number, postal address
- Transaction details: Ticket purchases, payment confirmations (processed securely via Flicket, Stripe and PayPal)
- Competition entries: Information provided when entering promotions or giveaways
- Marketing preferences: Responses to surveys, feedback, or subscription sign-ups
- Photographs or video: Captured during events for promotional use
- We do not collect or store full credit card numbers — payments are processed securely through Stripe and Flicket’s protected systems.
3. How We Collect Information
We collect your information when you:
- Purchase tickets through our Flicket ticketing platform
- Enter competitions or giveaways
- Subscribe to our newsletters or marketing updates
- Interact with our website or social media pages
- Participate in surveys, sponsorship interactions, or exhibitor promotions at events
4. How We Use Your Information
We use your personal information to:
- Process and confirm your ticket purchase
- Send event information, updates, and reminders
- Notify competition winners
- Improve our events, marketing, and communications
- Respond to enquiries and provide customer support
- Comply with legal obligations
With your consent, we may also use your information to:
- Send marketing or promotional content related to upcoming Growl Racing events
- Share limited contact details (e.g., name and email) with selected sponsors or exhibitors for promotional purposes related to our events
You may withdraw consent or unsubscribe from marketing at any time.
5. Sharing of Information
We may share your information with:
- Event partners and service providers (e.g., Flicket, Stripe, security, marketing support) who assist us in event delivery
- Selected sponsors or exhibitors, but only where you have provided consent
- Legal authorities, if required by law
We do not sell personal data to unrelated third parties.
6. Data Storage and Security
- We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access.
- Data is stored securely using encrypted systems and reputable third-party providers such as Flicket and Stripe.
- Access to personal information is restricted to authorized personnel only.
7. Access and Correction
You have the right to
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Requests can be made via email (see Section 10 below). We will respond within a reasonable timeframe, as required under the Privacy Act.
8. Cookies and Analytics
Our website and ticketing platform may use cookies or analytics tools to improve your experience and track website performance.
Cookies do not identify you personally, but help us understand user behaviour to enhance our services.
You can disable cookies through your browser settings.
9. Marketing and Communications
By providing your contact details, you agree to receive communications related to your purchase or participation.
You can unsubscribe from marketing emails at any time using the link provided or by contacting us directly.
10. Contact Us
For questions, access requests, or privacy concerns, please contact:
Growl Racing
Email: growlracing@gmail.com
Brisbane, Queensland, Australia
We take privacy matters seriously and will respond promptly to any concerns.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our practices, or event operations.
Any updates will be posted on our website and ticketing pages with the revised date.
